Five years after first engaging with DEG for intranet design services, the health system tasked the agency with redesigning its intranet, named 24/7.
The novel coronavirus pandemic magnified the digital needs of everyone seeking answers to their most pressing questions, as well as the needs of coworkers to communicate and collaborate online without a hitch.
This was especially true in the healthcare industry where doctors, nurses, technicians, and staff rely on the digital systems they use every day to convey diagnoses, treatment updates, and supply information. That’s why one award-winning health system didn’t shy away from completing an upgrade of its employee intranet when COVID-19 arrived in the United States.
The University of Kansas Health System is a world-class nonprofit, academic medical center and destination for complex care and diagnosis.
Five years after first engaging with DEG for intranet design services, the health system tasked the agency with redesigning its intranet, named 24/7, for an improved user interface and search experience for more than 12,000 employees across the state of Kansas.
When The University of Kansas Health System and DEG first began collaborating on the intranet in 2015, the agency conducted an initial discovery consisting of interviews with 34 employees and stakeholders representing more than 20 departments within the health system. The health system also sent out a quantitative survey to all employees to gather user research on how employees used the intranet and improvements they desired for everyday use.
In 2019, when the health system re-engaged DEG for the project, the agency conducted a second discovery project to establish strategic objectives, perform a content audit, and interview additional stakeholders while leveraging the initial user research for the basis of 24/7’s redesign.