Before building the app, DEG assisted in consolidating all of the information Foley was trying to get into its customer’s hands. DEG built a CMS to not only bring the equipment and rental data together, but also to ensure that Foley’s back office system and online catalog matched at all times. As development continued on the CMS, DEG began work on the app, which was built on Xamarin and compatible with both iOS and Android.
Every feature of the app was designed and built with the user experience at the forefront. Because clients are always in need of the most up-to-date information, the app automatically checks for a new version of the online catalog each time the app is opened. Along with being able to view the catalog and request support in offline mode, customers are also able to submit a reservation request that is queued and submitted as soon as the app is connected to Wi-Fi. Another major feature was making the app location aware, so that when searching for Foley rental locations, the app uses the device’s current location to automatically detect the nearest Foley location. Users also have the ability to set a preferred location, which is automatically selected based on the device’s location. DEG also met another request of letting users compare similar pieces of equipment, a unique feature designed specifically for the native app to enhance user experience.
DEG staggered the availability of the features throughout multiple app releases, with the first release of the app launching in October 2015. The first release included the equipment catalog, location lookup, and account access features, while the ability to view current rentals and use Foley support came with the second release several months later. DEG is continuing to refine the app’s features and enhancing the user experience, releasing a third version of the app in May 2016 and planning additional releases to accomplish more around the location-aware enablement. With DEG’s help, Foley customers now have the equipment information and resources they need to get the job done, no matter where their workplace takes them next.