When there are product issues, delayed shipments, or bad experiences, social media is the go-to channel for customers to interact—both positively and negatively—with brands. Social media’s quick, two-way method of communication has changed the way customer service needs to operate. Consumer expectations for a timely response is putting the pressure on brands to handle social conversations quickly and effectively.
4/5 consumers say that it’s a major or moderate influence on their loyalty when brands immediately respond in social media after they reach out for help.
DEG’s Social Customer Care solution for Salesforce can help you meet your customers in their moment of need, in the channel of their choosing, while solving issues quicker and easier than ever.