Consumers’ experiences are taking them across channels, devices, and methods to view content and interact with brands. With countless ways to communicate and engage with people, brands need a unified system for tracking all these touchpoints—and learning more about the customers engaging with them—throughout the customer journey.

Social Customer Service Saves the Day

Marketing’s role in the customer experience has extended beyond messages in siloed channels. To empower your business to grow, you must have a CRM solution that does work for you. Your solution needs to support your sales and service efforts, enhance your partner relationships, and engage your customers.

Amplifying your customer data

At DEG, we understand that to deliver a truly exceptional customer experience, you need both centralized data and the right platforms. Knowing who your customers are, what channels and messaging they’re engaging with, and where they are in their sales journey can allow your brand to better reach out and connect with them on a human level.

Our talented team delivers solutions that build and link your data across Salesforce platforms and clouds—including Sales Cloud, Service Cloud, and Community Cloud. With the knowledge and expertise of tackling numerous data challenges, DEG’s consultants and developers enjoy turning those challenges into opportunities when developing the right solution for your business.

Full-service solution implementation

DEG maximizes the Salesforce platform, allowing your employees to better know your customers, enable a higher level of service across channels, and ultimately provide a more impactful experience.

Consulting + strategy

  • Business and customer analysis
  • Current-state audit
  • Future-state envisioning and gap analysis
  • Analysis and planning
  • Business intelligence dashboards and reporting
  • Advisory services

Salesforce CX solutions

Optimization + support

  • Customer Success
  • Customer change management
  • Solution optimization
  • Support and maintenance

Platinum Salesforce Consulting Partner

DEG is one of the only partners with a deep understanding across every Salesforce cloud and the ability to bring them all together to transform your customer’s digital experiences.

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Your ideal customer experience partner

Since 1999, DEG has grown as a digital experience agency and become one of the largest and most-trusted Salesforce partners in the country. Our depth of expertise is showcased in the work we do, including business and customer analysis and current state assessments, as well as start-to-finish Salesforce Sales Cloud, Service Cloud, and Community Cloud implementations.

We deliver solutions that create a singular view of your sales and service data, allowing your business to use this data to reach customers in every moment of their journey.

Understanding your customers

DEG’s analytics & insight team focuses on discovering the right messaging and channels for you to connect with your most engaged customers in order to drive your business forward.

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Building relationships that last

With more than 15 years of experience creating and implementing CRM solutions for national brands across the retail, consumer goods, B2B, and nonprofit industries, DEG offers a vital combination of strategy and technology to transform the way you connect with customers.

What customer experience challenges do you need solved?