In May of last year, I was on Twitter and saw that some of my Salesforce friends had started tweeting about a project they wanted to participate in: Month of Trailhead. My assumption was that this would be month of completing a Trailhead badge a day. It didn’t sound too terrible, so I decided to join in on the #MonthOfTrailhead hashtag.

Also in the Trailhead series: How the platform incorporates gamification and using Trailhead to prep for Salesforce certifications.

About eight days in, of the few others participating, I seemed to be the only one sticking with it. And it was a lot harder than I thought it would be. The short modules on Trailhead generally take 30 to 45 minutes. The complex, hands-on ones take well over an hour, sometimes more. I hadn’t quite realized what I’d committed myself to complete.

But as I neared the end, the support on Twitter was outstanding. People I’d never met before, but who were active in both Trailhead and Salesforce, started to retweet my tweets when I finished my badges. When I was a couple days away from the finish line, the Trailhead account started retweeting my tweets, and I began interacting with loads of people I’d never met who cheered me on from afar.

Part of what makes Salesforce such an intriguing and engaging platform to work on is the online community that is immediately available once you take the plunge. It’s like nothing I’ve experienced on any other platform.

Part of what makes Salesforce such an engaging platform is the immediately available online community.

On Twitter alone, the community is strong. As I mentioned before, Trailhead is a popular means for Salesforce communication, but different groups of users also have their own hashtags and accounts. For other admins like me, #awesomeadmins shows what other great work people are doing, while tagging @salesforceadmn.

Salesforce also enables its own community feature to help its users. The Success Community connects users to help answer questions, collaborate, and even surface events. I’m part of a few of these groups. These range from one that is specific to the Kansas City Salesforce User Group to one labeled “Who Owes Me a Beer??” for users stuck on Salesforce problems to ask subject matter experts.

Also in the Success Community is the Ideas feature, where users can submit proposals for Salesforce’s release road map. Users can vote others’ ideas up or down. If an idea gets enough community traction, Salesforce will often consider and even include the feature in future releases.

Salesforce’s Success Community is a great way for users to answer questions, collaborate, and surface events.

Going outside the Salesforce ecosystem, a common place where developers interact is on the Salesforce segment of Stack Exchange. Users ask questions, any other user can answer them, and community members vote the answers up or down. Many questions revolve around questions that are solved with code, so they get pretty technical, but they’re a valuable tool when you’re faced with a very specific problem or error.

Salesforce is a constantly growing and changing product that has its roots in the cloud, so it follows that online holds a powerhouse community that evangelizes the platform.

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