2020 was the year of transformation—when everyone had to pivot, adapt, and learn new ways of engaging with one another virtually.
When presented with the new normal, our DEG thought leaders came together and considered what comes next. Thus, The Next Normal webinar series was born.
Access all nine webinars on demand right now
From customer obsession to embracing the newly released Salesforce Digital 360 platform, we shared our expertise and insights for you to in nine webinars you can access right now.
We also provide you with complementary ebooks, presentation decks, and actionable tools to start using today.
Next in customer experience
- How to Become a Customer-Obsessed Brand with Forester Vice President and Principal Analyst Shar VanBoskirk and DEG Director of Relationship Marketing Tony Toubia
- The Path to a Connected Customer Experience with Salesforce EVP of Digital 360 Marketing Shannon Duffy, dentsu Global Alliances Sales Architect Adam Lavelle, and DEG CEO Neal Sharma
Next in digital marketing
- Digital Connections for a Socially Distant World with PepsiCo VP of Global Media and Consumer Data Shyam Venugopal, DEG Director of Relationship Marketing Tony Toubia, and DEG Director of Media + Search Quinn Sheek
Next in commerce
- DTC Solutions for Established Brands with Nestle USA Head of Digital Innovation Orchid Bertelsen, Salesforce Senior Vice President – Office of the CEO Antonio Sciuto, and DEG Managing Director of Channel Strategy John Stauffer
- Winning in DTC: Content That Converts with Salesforce VP of Global Business Consulting Ryan Warren and DEG Managing Director of Channel Strategy John Stauffer
Next in retail
- What to Expect from Holiday 2020 with Gap Inc. Head of Digital Blair Dunn and DEG Associate Director of Retail and Consumer Goods Jenn Horner
- While the 2020 holidays are behind us, this webinar provides some key insights that can get you started on 2021 holiday planning.
Next in nonprofit
- Adapting to the Evolving Nonprofit Landscape with United Way of Greater Kansas City Chief Marketing and Philanthropy Officer Mike Goff and DEG Strategic Planning Director Jenny Schaub
Next in B2C
- The Future of Shopping with Salesforce Global Director of Retail Industry Solutions JR Linne and DEG Associate Director of Retail and Consumer Goods Jenn Horner
Next in loyalty
- Building Loyalty Beyond the Next Transaction with Merkle Senior Director of Strategy & Insights Gina Fleck and DEG Associate Director of Loyalty Strategy Lisa Graves
Continuing to look forward in 2021
When we first started working from home and considering what comes next, we imagined the here and now. The COVID-19 pandemic has changed the world. The effects of 2020 will last.
That’s why we’re continuing to look forward and will be providing new webinars in The Next Normal series in 2021.
This year, we’ll examine and formulate what future businesses looks like, using digital transformation to fuel the evolution.
Stay tuned—we’ll update you soon on our next webinar. In the meantime, check out The Next Normal webinar series on demand.