Your guide to enhancing the customer service experience

Social media has become the go-to channel for customers to interact—both positively and negatively—with brands. In fact, 67% of customers use social media to resolve issues with brands. But setting your brand up for social customer service success isn’t as easy as flipping a switch. Our guide provides you with everything you need to know to build a successful social customer service program.

You’ll learn:

  • The latest trends in social customer service
  • The technology enabling social customer service
  • 4 steps to building a successful program

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