Digital commerce is the engine driving every modern business committed to providing a seamless customer experience that grows revenue and long-term relationships. Brands must optimize both commerce strategy and site performance to meet heightened consumer expectations.

Refreshing the Living Proof commerce experience with data

That’s why DEG offers ecommerce managed services with additional strategic enhancements to enable continuous optimization of the brand-customer online relationship. We have a long history of helping our clients generate a return on their investments in commerce support.

Seamless commerce support

At DEG, we go beyond the break-fix model of ecommerce support, harnessing our comprehensive commerce expertise and technology prowess to be an extension of your team. We work to keep your site running and actively help you create a better experience through ongoing analysis, strategic recommendations, and feature enhancements. Through weekly status meetings, we provide planning-style action with agile methodologies to keep your online store functioning at peak efficiency.

Our support team of dedicated resources has experience across technology platforms and providers, allowing us to recommend the best opportunities for your brand, including:

  • Conversion-rate optimization
  • Internal and third-party integrations (direct or via tools like MuleSoft or Dell Boomi)
  • Solution training & best-practice recommendations
  • Defining and measuring your business objectives
  • Quarterly business meetings with KPI tracking and roadmap planning, leveraging our full-service agency teams when prudent

Your ecommerce support is led by a project manager and commerce architect, leveraging a pool of business analysts, commerce developers, and QA resources based on what each project entails and requires. We’ll help you define opportunities for enhancement and create a roadmap for success. If needed, strategists and data analysts can also be activated to assist in driving your business forward.

Our support team is always available, making it easier for us to speed up and transition new resources onto projects—such as on-the-go enhancements and technical checks—based on your ecommerce needs.

End-to-end commerce support

We handle all operational support services, quickly onboarding recently launched ecommerce solutions or transitioning DEG-built solutions from our implementation team. Our white-glove approach allows us to focus on more than fixing breaks and act as an extension of your team, communicating statuses and providing business-growing recommendations that meet your technical needs and operational processes.

Business strategy

Comprehensive support

  • Digital strategy review and planning
  • Conversion optimization
  • Analytics and reporting
  • New feature implementations and integrations
  • Sprint and project management
  • Break/fix support
  • Project-based enhancements
  • Status reporting
  • Enhancement recommendations to meet business objectives
  • 24/7 support for severity-one issues

Integration expertise

  • Every Salesforce cloud
  • Magento Commerce
  • Shopify Commerce
  • Social shopping
  • Email service providers (ESP)
  • Payment processors
  • Address validation services (AVS)
  • Fraud-check and tax systems
  • User-generated content, ratings, and customer review solutions
  • Loyalty programs
  • CRM
  • ERP & POS, Microsoft, and NetSuite

For a more comprehensive look at our abilities, view our complete commerce services.

Platinum Salesforce Commerce Cloud Partner

An 11-year, Platinum Salesforce Consulting Partner, DEG creates ecommerce solutions that provide personal online shopping experiences for customers across all industries.

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Your ideal support partner

With omnichannel, multi-store and multi-device strategies, and deep technical expertise in platforms like Salesforce Commerce Cloud, Magento Commerce, and Shopify, DEG offers an unparalleled partner experience. Our team operates during traditional business hours, while also providing 24/7-severity-one support if and whenever the need arises.

At the core of our commerce support practice is operational strategy. We work with you to grow your online store and develop a roadmap to meet and exceed your defined business objectives. Our agile approach allows us to employ operational management, solution and process optimization, strategic planning, and customer lifecycle marketing needs as necessary.

We focus on your customers and how to best engage them with seamless commerce experiences that drive your business forward.

Platinum Magento Partner

As a Platinum Partner with more than 20 years of experience building commerce websites, DEG is a leader in Magento with one of the most experienced teams in the industry.

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Building relationships that last

As a leading commerce support partner, DEG ensures national and global commerce solutions are supported around the clock. We provide a global team of resources offering expertise that creates optimal solutions and strategies that grow businesses with a focus on long-term success.

What commerce challenges do you need solved?