Seamless commerce support
At DEG, we go beyond the break-fix model of ecommerce support, harnessing our comprehensive commerce expertise and technology prowess to be an extension of your team. We work to keep your site running and actively help you create a better experience through ongoing analysis, strategic recommendations, and feature enhancements. Through weekly status meetings, we provide planning-style action with agile methodologies to keep your online store functioning at peak efficiency.
Our support team of dedicated resources has experience across technology platforms and providers, allowing us to recommend the best opportunities for your brand, including:
- Conversion-rate optimization
- Internal and third-party integrations (direct or via tools like MuleSoft or Dell Boomi)
- Solution training & best-practice recommendations
- Defining and measuring your business objectives
- Quarterly business meetings with KPI tracking and roadmap planning, leveraging our full-service agency teams when prudent
Your ecommerce support is led by a project manager and commerce architect, leveraging a pool of business analysts, commerce developers, and QA resources based on what each project entails and requires. We’ll help you define opportunities for enhancement and create a roadmap for success. If needed, strategists and data analysts can also be activated to assist in driving your business forward.
Our support team is always available, making it easier for us to speed up and transition new resources onto projects—such as on-the-go enhancements and technical checks—based on your ecommerce needs.